Legal notice

Legal Notice

In compliance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), Magdalena González Sabater (hereinafter, “Magda & Co”), Responsible for this online store, makes the following information available to Users, to define its Conditions of Use.

In addition to the content presented here, the specific aspects related to the protection of personal data and the privacy of users of this website are developed on the Privacy Policy and Cookies Policy pages.

·      Company Name : Magdalena González Sabater

·      Trade Name : Magda & Co

·      NIF : 43152557A

·      Registered Office : Carrer Mayor, 3, 07440, Muro, Balearic Islands

·      Activity : Parapharmacy

·      Telephone : 971537068

·      Email : hola@magdaandco.com

·      Online contact form:

·      Domain Name : www.magdaandco.com

·      Register of Processing Activities in accordance with the GDPR: Clients/Suppliers, Mailing Lists, Employees, Staff Selection, Video Surveillance, Pharmaceutical Care and Web Users.

The purpose of Magda & Co's online store is to make the products and/or services offered available to the User for purchase by electronic means, as well as to offer information about them and the Responsible Party.

The operation of this online store is subject to Spanish and European legal frameworks, specifically the following regulations:

·      General Data Protection Regulation (GDPR) (EU) 2016/679, which regulates the processing of personal data by Controllers located in the countries of the European Union.

·      Organic Law 3/2018, of December 5, on the protection of data and digital rights (LOPD and GDD), regional regulations (applicable to Spain), which define and expand many of the concepts and rights present in the GDPR.

·      Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), a regulation that affects websites that, in some way, carry out economic activities through electronic means, as is the case of this store.

·      General Law 03/2014 for the Defense of Consumers and Users (LGDCU), which regulates the conditions of sale and contracting.

Any person accessing this website assumes the role of User, agreeing to strictly observe and comply with the conditions set forth herein, as well as any other applicable legal provisions. “Magda & Co” shall not be liable for any damages, whether to the User or to third parties, resulting from the User's use of this website.

“Magda & Co” provides access to articles, information, services, and data owned by Magda & Co or third parties, prepared for purely informational or educational purposes. This content may not reflect the current state of legislation or case law and refers to general situations; therefore, its content should not necessarily be applied by the User to specific cases. Consequently, the content of this website cannot, under any circumstances, be considered a substitute for legal advice.

“Magda & Co” reserves the right to modify any type of information that may appear in the online store, at any time and without prior notice, without any obligation to give prior notice or inform the Users of said obligations, it being understood that publication on this website is sufficient.

This website has been reviewed and tested to ensure uninterrupted operation. However, Magda & Co. does not rule out the possibility of programming errors, temporary unavailability (such as server outages or maintenance), or force majeure events, natural disasters, strikes, or similar circumstances that may temporarily prevent access to the website. Likewise, Magda & Co. cannot guarantee uninterrupted or error-free operation of this website, nor is it responsible for viruses originating from electronic transmissions infiltrated by third parties with the intent to cause harm to computer systems.

The User agrees not to use this website, or any services or products offered on it, for activities that are illegal, contrary to public order, or violate these terms of use. Therefore, “Magda & Co” is not responsible for information and content stored, including but not limited to, forums, chat rooms, blog generators, comments, social networks, or any other medium that allows third parties to publish content. However, in compliance with Articles 11 and 16 of the LSSI-CE (Spanish Law on Information Society Services and Electronic Commerce), “Magda & Co” is available to all Users, authorities, and law enforcement agencies, and actively collaborates in the removal or, where appropriate, blocking of any content that may affect or contravene national or international legislation, the rights of third parties, or public morals and order. If a User believes that any content on the website may fall into this category, they are requested to notify our staff immediately.

“Magda & Co” reserves the right to deny or withdraw access to the store without prior notice, at its own discretion or at the request of a third party, to those Users who violate our Terms of Use.

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of “Magda & Co” or, where applicable, have a license or express authorization from the authors.

All content on this website is duly protected by intellectual and industrial property regulations (Articles 8 and 32.1, second paragraph, of the Intellectual Property Law), and is registered in the corresponding public registries. The reproduction and/or publication, in whole or in part, of this website, as well as its processing, distribution, dissemination, modification, or transformation, is prohibited without the prior written consent of Magda & Co. Magda & Co will ensure compliance with the above conditions and the proper use of the content presented on its web pages, exercising all corresponding civil and criminal actions in the event of infringement or breach of these rights by the User.

Designs, logos, text, and/or graphics not belonging to “Magda & Co” that may appear on the website belong to their respective owners, who are solely responsible for any disputes that may arise concerning them. In all cases, “Magda & Co” has obtained the express prior authorization of said owners. “Magda & Co” acknowledges the corresponding industrial and intellectual property rights of their owners, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility on the part of “Magda & Co,” nor any endorsement, sponsorship, or recommendation by “Magda & Co.”

“Magda & Co” may provide the User with links or other elements that allow access to third-party websites. We do not sell the products and/or services of these linked pages, nor do we assume any responsibility for them, the information they contain, their veracity or legality, or any consequences that may arise from their use. In any case, “Magda & Co” states that it will immediately remove any content that may contravene national or international law, morality, or public order, and will immediately remove the redirection to said website, reporting the content in question to the appropriate authorities.

The relationship between the Data Controller and the User is governed in all respects by Spanish law, to which both parties expressly submit. The language of this legal notice is Spanish. For the resolution of any disputes or issues related to this website or the activities carried out on it, “Magda & Co” and the User agree to submit to the jurisdiction of the Courts of the User's domicile.

Privacy Policy

“Magda & Co” is deeply committed to complying with Spanish and European regulations on the protection of personal data, and guarantees full compliance with the obligations set forth, as well as the implementation of the security measures set forth in the General Data Protection Regulation (GDPR) (EU) 2016/679 and in Organic Law 3/2018, of December 5, on data protection and digital rights (LOPD and GDD, hereinafter LOPD).

In accordance with these regulations, we inform you that the use of our blog may require you to provide certain personal data through registration or contact forms, or by sending emails, and that this data will be processed by “ Magda & Co” , the Data Controller, whose details are:

·      Company Name : Magdalena González Sabater

·      NIF : 43152557A

·      Registered Office : Carrer Mayor, 3, 07440, Muro, Balearic Islands

·      Telephone : 971537068

·      Email : hola@magdaandco.com

Personal data is any information relating to a person: name, email, home address, telephone number, NIF/NIE... Additionally, when a User visits our website, certain information is automatically stored for technical reasons, such as the IP address assigned by their Internet access provider.

“Magda & Co”, as the Data Controller, has the duty to inform Users of its website about the collection of personal data that may be carried out, either by sending an email or by completing the forms included on the website.

Only the data necessary to provide the contracted service or to adequately respond to the User's request for information will be obtained. The data collected is identifying information and corresponds to the minimum reasonably required to complete the activity. In particular, no specially protected data is collected at any time. Under no circumstances will the data be used for any purpose other than that for which it was collected.

Contact forms/email

Purpose : To respond to your request for information made through our contact form(s).

Legitimation : The legal basis that legitimizes this processing is the User's consent, which may be revoked at any time.

Data transfer : Personal data will be processed through servers managed by Factory Digital , which will be considered as the Data Processor.

Newsletter sign-up forms

Purpose : To send communications, some of them commercial, of interest to Users based on the blog's theme. As established by the LSSICE (Spanish Law on Information Society Services and Electronic Commerce), “Magda & Co” undertakes not to send commercial communications without identifying them as such. For these purposes, information sent to clients for the maintenance of an existing contractual relationship, if any, will not be considered commercial communication.

Legitimation : The legal basis that legitimizes this processing is the User's consent, which may be revoked at any time.

Data transfer : Personal data will be processed through servers managed by Digital Factory , which will be considered the Data Processor.

Customer registration/sign-up forms

Purposes :

·       Manage your user registration on our website.

·       Manage purchases made.

·       Provide information about the processing and status of purchases.

·       Historical record of purchases made on our website.

·       Sending communications via email and/or telephone, in order to inform the User of possible incidents, errors, problems and/or order status.

Legitimation : The legal basis that legitimizes this treatment is the execution of a contract.

Data Transfer : “Magda & Co” will not transfer or disclose your data to any third party, except in cases legally required or when the provision of a service necessitates a contractual relationship with a Data Processor. Therefore, the User accepts that some of the personal data collected may be provided to these Data Processors (payment platforms, administrative services, intermediaries, etc.) when necessary for the effective delivery of a contracted service or purchased product. The User also accepts that some services may be, in whole or in part, subcontracted to other individuals or companies, who will be considered Data Processors, with whom the corresponding confidentiality agreement has been signed, or who have adhered to their privacy policies, published on their respective websites. The User may refuse the transfer of their data to Data Processors by submitting a written request through any of the aforementioned means.

Furthermore, where necessary, Customer data may be transferred to certain bodies, in compliance with a legal obligation: Spanish Tax Agency, banking entities, Labor Inspectorate, etc.

Only people aged 14 and over may use this website. In accordance with the LOPD and GDD regulations, for those under 14, parental or guardian consent is mandatory for us to process their personal data.

When the User registers through the corresponding form, the information we collect includes:

·      Name and surname

·      Email and/or phone

·      Shipping addresses

·      IP

·      Username/Password

In addition, the User must accept the terms and conditions. Passwords are chosen by the User and do not expire. To recover their password, the User must go to the designated form and enter their email address.

Once registered, the User has access to a private panel where they can view certain content, a record of purchases made, etc. They can also manage account options such as their password or User details.

The User may receive the following notifications:

·      Upon registering on the platform (account validation email).

·      When making purchases, such as proof of purchase, incidents, shipments made, etc.

·      The User receives the store's newsletter if they have registered for it, from which they can unsubscribe in their User panel and in the corresponding links included at the bottom of the newsletter.

·      For password recovery (specified in the field above).

At Magda & Co, we will block a user account if it engages in suspicious or fraudulent activity. User accounts are not deleted due to inactivity. To delete an account, the user must request it through their user panel or by contacting us.

Users of this website are hereby informed that “Magda & Co” has adopted all available technical, organizational, and security measures to prevent the loss, misuse, alteration, unauthorized access, and theft of data, thereby guaranteeing the confidentiality, integrity, and quality of the information contained herein, in accordance with current data protection regulations. The personal data collected in the forms is processed solely by “Magda & Co” personnel or designated Data Processors.

The “Magda & Co” website also features SSL encryption, which allows the User to securely send their personal data through the website's contact or registration forms.

The User declares that all data provided is true and correct and undertakes to keep it updated. The User is responsible for the accuracy of their data and will be solely liable for any disputes or litigation that may arise from its falsity. It is important that, in order for us to keep personal data up to date, the User informs “Magda & Co” whenever there is any change to it.

The Spanish Data Protection Act (LOPD) and the General Data Protection Regulation (GDPR) grant data subjects the right to exercise a series of rights related to the processing of their personal data. To do so, the User must submit a request, along with documentation proving their identity (national identity card or passport), by email to hola@magdaandco.com, or by written communication to the address shown in our Legal Notice. This communication must include the following information: the User's full name, the specific request, their address, and supporting documentation.

The exercise of rights must be carried out by the User himself. However, they may be carried out by a person authorized as the User's legal representative, provided that documentation proving such representation is submitted.

The User may request to exercise the following rights:

·      Right to request access to personal data, which is the right to obtain information about whether your own personal data is being processed, the purpose of the processing, if any, as well as the information available about the origin of said data and the communications made or planned regarding them.

·      Right to request rectification , in case the personal data is incorrect or inaccurate, or deletion of data that turns out to be inadequate or excessive.

·      Right to request the limitation of its processing, in which case only the data strictly necessary for the exercise or defense of claims will be kept by “Magda & Co”.

·      Right to object to processing: This refers to the right of the interested party to prevent the processing of their personal data or to have it stopped in cases where their consent is not necessary for the processing, which involves commercial prospecting files or files intended to make decisions relating to the interested party based solely on automated processing of their data, unless there are legitimate reasons or the exercise or defense of possible claims that need to be continued.

·      Right to data portability : If you want your data to be processed by another company, “Magda & Co” will facilitate the portability of your data in an exportable format.

If consent has been given for a specific purpose, the User has the right to withdraw consent at any time , without affecting the lawfulness of the processing based on consent before its withdrawal.

We do not commit to exercising all these rights within the maximum legal period established of 10 business days.

If a User believes there is a problem with the way “Magda & Co” is handling their data, they can direct their complaints to the Security Officer or the relevant data protection authority, which in the case of Spain is the Spanish Data Protection Agency.

The personal data of Users who use the contact form or that they send us an email requesting Information will be processed for the time strictly necessary to respond to the information request, or until the consent given is revoked.

The Client's personal data will be processed until the contractual relationship ends. The retention period for personal data will be the minimum necessary, and may be kept until:

·      4 years: Law on Infringements and Sanctions in the Social Order (obligations regarding affiliation, registrations, terminations, contributions, payment of wages…); Arts. 66 et seq. General Tax Law (accounting books…)

·      5 years: Art. 1964 Civil Code (personal actions without a special time limit)

·      6 years: Art. 30 Commercial Code (accounting books, invoices…)

·      10 years: Art. 25 Law on the Prevention of Money Laundering and Financing of Terrorism.

·      No deadline: disaggregated and anonymized data.

For their part, the data of Users who register for the newsletter will be kept indefinitely, until the consent given is revoked.

In the case of processing candidate data (CV), “Magda & Co” may keep your resume stored for a maximum of two years to incorporate it into future calls, unless the candidate expresses otherwise.

“Magda & Co” has a profile on some of the main social networks on the Internet (Facebook, Twitter, LinkedIn, Google+), recognizing in all cases the Responsible for the processing of the data of its followers, fans, subscribers, commentators and other User profiles (hereinafter, followers) published by “Magda & Co”.

The purpose of data processing by “Magda & Co”, when not prohibited by law, will be to inform its followers about its activities and offers, through any means permitted by the social network, as well as to provide personalized user support. The legal basis for this processing will be the consent of the data subject, which may be withdrawn at any time.

Under no circumstances will “Magda & Co” extract data from social networks, unless the User's specific and express consent is obtained for this purpose (for example, for the purpose of holding a contest).

Applicants who send electronic communications to Magda & Co. for the purpose of participating in the company's recruitment processes authorize us to analyze the documents they submit (e.g., their CV), all content directly accessible through internet search engines (e.g., Google), their profiles on professional social networks (e.g., LinkedIn), the data obtained from entrance exams, and the information they disclose during the job interview. This analysis is for the purpose of evaluating their candidacy and, if applicable, offering them a job. If the candidate is not selected, Magda & Co. may store their CV for up to two years for consideration in future recruitment processes, unless the candidate objects. The legal basis for this processing is the candidate's consent, which they may withdraw at any time.

The information provided by the User will, in all cases, be considered confidential and may not be used for any purpose other than those described herein. “Magda & Co” undertakes not to disclose or reveal any information about the User's claims, the reasons for the requested advice, or the duration of their relationship.

This privacy and data protection policy was drafted by ExpertosLOPD®, a data protection company , on September 21, 2020, and may vary depending on changes in regulations and jurisprudence. It is the responsibility of the data subject to read the updated document in order to know their rights and obligations in this regard at any given time.

3.3 Cookie Policy

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform the User of the use of cookies on the “Magda & Co” website.

A cookie is a file that is downloaded to the User's computer or device (smartphone, tablet, smart TV, etc.) when accessing certain web pages. Cookies allow, among other things, the collection of statistical information, the facilitation of certain technical functionalities, the storage and retrieval of information about a User's browsing habits or preferences, and, depending on the information they contain and how the device is used, they can be used to recognize the User and remember aspects such as their language, country, browser, etc. If the User does not wish to receive cookies, they can configure their browser to delete them from their computer's hard drive, block them, or notify them when they are installed. To continue without changing the cookie settings, simply continue browsing the website.

This website uses the following cookies:

Cookie name	Description/Purpose	Guy	Expiration
Cookie message	Cookie used to remember the user's acceptance of the cookie policy.	Technique	Persistent
Pk_popup	Cookie used to remember the user's acceptance of the cookie policy.	Technique	Persistent
PrestaShop-800d7c23b3c12a6e833d90d8286720bf	Cookie used for the correct functioning of the PrestaShop template.	Technique	Persistent
PrestaShop-92f531c5e5fb7a6ade07e0efd316028b	Cookie used for the correct functioning of the PrestaShop template.	Technique	Persistent
PHPSESSID	Cookie used to remember the user's selection per session	Technique	Persistent
1P_JAR	Google Analytics cookie used for web statistical analysis	Analytics	Persistent
_ga	Google Analytics cookie used for web statistical analysis	Analytics	Persistent
_gid	Google Analytics cookie used for web statistical analysis	Analytics	Persistent

Some pages of the Website may display embedded or invoked content through which third-party cookies may be installed. For example, cookies from Facebook or Twitter. Facebook Cookie Policy , Twitter Privacy Policy , LinkedIn Cookie Policy , Google Cookie Policy . When these are included on the Website, we strive to ensure that the sole purpose of these cookies is technical. The third parties providing the content may decide to change the purpose of these cookies, so these pages are reviewed periodically.

Users can allow, block, or delete cookies installed on their computer by configuring their browser settings. Information on how to do this for the most common browsers can be found in the links below:

-For Internet Explorer ™ -For Safari ™ -For Chrome ™ -For Firefox ™ -For Opera ™ -For Edge ™

When you access this website for the first time, you will see a window informing you about the use of cookies and where you can consult this "Cookie Policy". You can change your cookie settings at any time by configuring your browser to accept or reject the cookies you receive, or to notify you when a server wants to save a cookie. Please note that if you block or do not accept the installation of cookies, certain services may not be available, or you may not be able to access certain services or take full advantage of everything our website offers.

“Magda & Co” thanks you for accepting cookies; this helps us obtain more accurate data that allows us to improve the content and design of our web pages to adapt them to your preferences.

3.4 Terms and Conditions of Sale and Contract

These Terms and Conditions govern the use of the online store www.magdaandco.com , for which Magdalena González Sabater , hereinafter Magda & Co., is legally responsible. These Terms and Conditions will be accepted by the parties without reservation and may be modified at any time without prior notice. Therefore, it is the User's responsibility to read them each time they make a purchase, as the conditions in force at the time of entering into the contract will be the ones applicable.

This electronic contract is entered into under Spanish regulations and specifically under the legal regime imposed by Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE) and by General Law 03/2014 for the Defense of Consumers and Users (LGDCU).

The electronic contract will not be archived by a third party, and the language for its conclusion is Spanish. These general terms and conditions can be stored and reproduced at any time by the user making a purchase through their internet browser's options and must be accepted before proceeding to payment for the order.

To make online purchases in this store, you can register by creating a "User Account", or make a quick purchase without registering (as a guest user).

If you check out as a guest, your personal data will not be stored on the website, and your order history will not be available. Your personal data will only be used for processing and delivering the products you ordered.

If you decide to register, you will receive an email confirming that the process was successful and a reminder of your login details. From your account, you can make purchases, check your order history, change your password, modify your personal information, change your shipping and billing addresses, leave comments, and perform other tasks related to your purchases.

Furthermore, you can access your private account at any time to check your personal information and addresses and, if necessary, correct any errors that may have occurred when entering the data or update it. Shipping and billing addresses can also be corrected or updated during the purchase process.

You can unsubscribe at any time by sending an email from the address you wish to unsubscribe to hola@magdaandco.com, which will result in the cancellation of your personal data.

In any case, the creation and cancellation of a user account will be governed by the provisions of the Privacy Policy.

Shopping at Magda & Co is easy and simple, just follow these steps:

1. Select the products you wish to purchase from those offered by Magda & Co. Clicking on each product will take you to its product page, which includes a detailed description with information, main features, and price. If you need more information, please don't hesitate to ask us. NOTE: For product pages with photographs, the actual products may have slight variations in color or texture compared to the photograph shown on the website due to various factors, such as your monitor's resolution. However, we will do our best to ensure that the images are as accurate as possible.

2. Once you have selected the product(s) you wish to purchase, click the "Add to cart" button. The product will then be added to your shopping cart. You can continue adding more products to your cart or proceed directly to checkout.

3. Once you have selected your products, a summary will appear identifying the selected item(s). Finally, to continue with your order, you must press the button. "Box".

4. As mentioned in previous sections, when you complete your purchase, you have the option to register or make a quick purchase without registering (as a guest). When you register, you will need to provide your contact information and address, and you won't have to enter your details again for future purchases.

5th.- Finally, you must accept these Terms of Sale and choose the payment method for your order from among those offered by Magda & Co (see next section).

6. Once the purchase process is complete, we will send you an email detailing your order information, as well as a purchase receipt or invoice. If you do not receive this email within 24 hours, or if you notice any errors in the information you entered, please contact us using any of the following methods:

Calling 971537068
Notify us through the "Contact" section of this website
By writing to the email address hola@magdaandco.com

You can also request a paper invoice by contacting us within 15 days of purchase, and we will send it to you at no additional cost.

Magda & Co offers various payment methods to make your purchase easier:

·       Bank transfer

·       Credit or debit card

·       Pay in store

Below, we specify the conditions for each of these payment methods.

Bank transfer

Magda & Co offers you the option of paying for your order via bank transfer to our account:

La Caixa Bank - IBAN: ES 41 2100 0073 0602 0029 1777

If you choose this payment option, the necessary bank transfer details will appear on the screen once you complete your order. We will also send you an email with the order total, the payment reference you must include, and the account number. It is important that you include your order reference, provided by Magda & Co in the email, as the payment reference when making the transfer to expedite invoicing and order shipment.

Transfers can take up to 48 hours to process, so please keep this in mind when considering shipping times. Once payment is confirmed, we will proceed with invoicing, packaging, and shipping your order. If you'd like to expedite this process, you can email us your payment receipt to hola@magdaandco.com.

à Credit or debit card

Payment by credit or debit card is made through the secure payment gateway of La Caixa. With this payment method, Magda & Co never collects or handles any customer data related to their card number. All data is processed directly by La Caixa, ensuring that Magda & Co can always offer the highest level of security, transparency, and confidentiality in the transaction.

The payment gateway currently accepts Visa, Mastercard, and Maestro cards, as well as those belonging to the 4B, Red 6000, and Servired networks. If you have any questions, please contact us and we will be happy to assist you.

à In-store pickup

Magda & Co offers you the option of collecting your order at our own facilities, located at Carrer Mayor, 3, 07440, Muro, Baleares.

Shipments will be made to:

·      Peninsular Spain

·      Balearic Islands

·      Andorra

·      Portugal.

Your order will be shipped via Nacex express courier. Delivery to your address will take 24 to 48 business hours, depending on your location.

Shipping is free for orders over €55 . Otherwise, the shipping cost will be:

·      Peninsula: €6.95

·      Balearic Islands: €3.95

·      Andorra: €6.95

·      Portugal: €6.95

In some cases, and depending on product availability (out of stock), our staff will contact you to provide a solution and inform you of the delivery time once the selected product is available.

The courier company usually delivers during business hours, so if you have a preferred delivery time, you can let us know in the order comments and we will try to accommodate you (within the limits of the courier company's route and schedule).

IMPORTANT: We are not responsible for failure to meet or delays in fulfilling obligations due to causes beyond our control, such as force majeure or acts of God. Although most deliveries are made within the stated timeframe, delays may occasionally occur due to data entry errors, inclement weather, peak order periods, etc. In such cases, please contact us so we can resolve the issue as soon as possible. Furthermore, meeting deadlines also depends on third parties, so we are not responsible for strikes, closures, accidents, or other force majeure events that prevent us from meeting them.

Prices are expressed in Euros and are valid except in the case of typographical errors. In the event of a clear error in the price displayed on the product page, the price stated in the confirmation email we will send you upon detecting the error will prevail. Magda & Co is not obligated to supply products (even if a Shipping Confirmation has been sent) if the pricing error is obvious and unambiguous and could reasonably have been recognized as incorrect by the customer.

Prices for Magda & Co products may vary, but (except as stated above) any changes will not affect orders for which a Shipping Confirmation has already been sent.

The following taxes will apply to items on our website:

·      The RRP of items with a shipping address to the Peninsula and Balearic Islands includes VAT in all cases.

·      The retail price of items with a shipping address to other EU countries, and the buyer being a natural person (individual), includes the VAT of the country of origin.

·      The retail price of items shipped to other EU countries, where the buyer is a business or professional, does not include VAT provided they are registered in the Intra-Community Operators Register (in which case they must provide us with a valid VAT identification number). If they are not registered as an Intra-Community Operator, the retail price will include the VAT applicable in the country of origin.

At Magda & Co, we want you to be satisfied with your order. Therefore, we offer several methods for returning an item that may not meet your needs or expectations. Possible reasons for return or cancellation:

A. The product is incorrect, defective, or has been damaged during transport:

We take great care to ensure all our items and shipments arrive in perfect condition. However, if you receive an incorrect or defective item, you have a maximum of fourteen (14) calendar days to contact us at hola@magdaandco.com or by calling us at +34 971 53 70 68. Before opening the product, please verify that the packaging matches your order: color, size, finish, etc. If you find any discrepancies, please also file a claim immediately, before breaking the seal or opening the packaging.

If the product has been damaged during transport, it is recommended that you inform us on the same day you receive the goods and note the incident on the carrier's delivery note.

Products must be returned in protective packaging, such as a box or bag. Magda & Co offers a free return shipping service. If you choose a different shipping company than the one offered by Magda & Co , and your chosen company charges higher rates, you will be responsible for the difference in shipping costs.

B. Withdrawal:

We don't want you to keep anything you don't like, so you can return an item if it doesn't meet your expectations. Therefore, in accordance with the Consumer Protection Act, and provided you are a private buyer, you have the Right of Withdrawal, which allows you to return the product, as long as it is not a digital product that has already been downloaded.

You must exercise your right of withdrawal within fourteen (14) calendar days of receiving this product. You must notify us by email at hola@magdaandco.com , your decision to withdraw from the purchase made (you may use the following model withdrawal form for this purpose, if you wish). [ATTACH THE WITHDRAWAL FORM FOUND AT THE END OF THIS DOCUMENT]

To exercise this right, the product must be in perfect condition and retain its original packaging, as well as all its parts. If the products do not arrive in perfect condition , Magda & Co reserves the right to issue a partial refund, which you will be notified of.

The refund will be issued once the condition of the merchandise has been verified, using the same payment method used for the purchase, and in any case, within a maximum of 14 calendar days from the date of receipt of the return request, provided that Magda & Co arranges for the collection of the item. If you return the item through a shipping company of your choice, the 14-day period will begin from the date Magda & Co is notified of the shipment or, failing that, from the date of receipt of the merchandise.

Return shipping costs arising from the exercise of the right of withdrawal will be borne by the buyer.

The right of withdrawal cannot be exercised for perishable goods (generally those with a shelf life of less than one month). Returns are also not accepted for personalized items , nor for sealed items that are unsuitable for return due to health protection or hygiene reasons and that have been unsealed after delivery.

C. If you have not yet received the order:

If you haven't received your order yet and wish to cancel or modify it, simply inform us of the changes you want to make. There will be no cost to you if your order has not yet been processed.

Contact for Returns:

*Telephone: 971537068
*Notification via this website in the "Contact" section
*Email: hola@magdaandco.com

All product returns, along with their original packaging, must be sent to the following address: Carrer Mayor, 3, 07440, Muro, Baleares

Except for those which, by their nature, are excluded from consumer goods warranty regulations, all our products are guaranteed nationwide against manufacturing defects for two years from the date of purchase (or delivery date, if later), or for one year if the item is not new.

We will be responsible for any lack of conformity, which the buyer must inform us of within two months of becoming aware of it.

If the defect or lack of conformity arises within the first 6 months after delivery of the item, whether it is a new or second-hand product, it is presumed that the defect or lack of conformity already existed when the product was invoiced (or delivered, if it is at a later time), that is, that there is an original or factory defect of the product, unless we can demonstrate that the defect or lack of conformity is not original but is due, for example, to misuse or improper maintenance by the buyer.

On the other hand, if the defect or lack of conformity arises from the first 6 months up to 2 years, the presumption that the defect comes from the factory does not exist.

In the event of a defective product, we may proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, actions which will be completely free of charge for the buyer (including transport costs, if any).

Therefore, defects and damage caused by external factors, accidents, wear and tear, and use not in accordance with our or the manufacturer's instructions (improper use), or normal wear and tear, are excluded from the warranty. Also excluded are products modified or repaired by the customer or any other person not authorized by Magda & Co. , as well as products covered by a specific contract. In these cases, the consumer will be responsible for the repair costs.

By law, and unless proven otherwise, products will be considered to conform to the contract provided they meet all the requirements expressed below:

a) They conform to the description made and possess the qualities of the product that we have presented to the consumer and user in the form of a sample or model.

b) Be suitable for the uses to which similar products are ordinarily put.

c) They present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.

As required by the new European regulations, we inform users of the existence of a European online dispute resolution platform for online transactions. Thus, for the resolution of consumer disputes (in accordance with Article 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform, which is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES